Refund Policy

1. Paddle's 30-Day Refund Window

All Premium subscriptions are processed by our Merchant of Record, Paddle.com Market Limited (Ireland), which offers a 30-day goodwill refund window from the date of each charge.

Within this window, Paddle generally honors goodwill refund requests without requiring justification, subject to their published Acceptable Use Policy and anti-fraud rules.

How to request a refund:

• Open the Customer Portal link in any Paddle billing email and request a refund directly; or
• Email us at contact@ambermap.com with your subscription details and we will forward the request to Paddle.

Refunds are typically processed by Paddle within 5–10 business days and returned to the original payment method.

2. Statutory Right of Withdrawal (14 Days)

As a Consumer in the EU, you have a statutory right to withdraw from a distance contract within 14 days of its conclusion, without giving a reason.

Since Paddle's 30-day window exceeds this statutory period, the practical effect is the same: you may request a refund within 30 days, no questions asked.

A standard withdrawal form template is available for your convenience: Model Withdrawal Form

3. Statutory Non-Conformity Rights (12-Month Coverage)

Under the Polish Consumer Rights Act (Chapter 5b, art. 43k–43r — implementing EU Directive 2019/770), if the Service is not in conformity with the contract — for example, if a Premium feature stops working or does not match its description — the statutory remedies apply in the following order:

• first, demand that we bring the Service into conformity (e.g. fix the issue) within a reasonable time;
• if conformity is not restored, request a price reduction proportional to the non-conformity;
• where the non-conformity is material, terminate the Subscription with a refund.

For non-conformities that become apparent within 12 months of the Service being made available, the law presumes the issue existed at the time of supply. To exercise these rights, contact us at contact@ambermap.com.

4. Service Outages and Billing Errors

If the Service is unavailable for more than 24 consecutive hours due to issues attributable to the Administrator (excluding planned maintenance announced in advance, force majeure, or third-party provider failures), you may request a pro-rata refund for the affected period.

Refunds for billing errors, unauthorized charges, or duplicate transactions are processed in full. Contact us immediately at contact@ambermap.com if you notice such an issue.

5. Cancellation and Refunds

Cancelling your Subscription stops future renewals but does not automatically trigger a refund for the current paid period — you retain access until the end of the period.

To request a refund together with cancellation, contact Paddle's Customer Portal or email us within the 30-day Paddle window.

6. What This Policy Does Not Cover

• free-tier accounts (no payment, no refund);
• refund requests submitted more than 30 days after the relevant charge (subject to the statutory non-conformity rights described above);
• charges for Subscription periods already consumed before the refund request, except in cases of non-conformity, billing error, or extended outage.

7. Disputes

If you are not satisfied with our handling of a refund request, you may use out-of-court dispute resolution mechanisms — see § 13 of our Terms of Service for details, including the EU Online Dispute Resolution platform.

Contact: contact@ambermap.com